Privacy Policy

Last Updated: June 2026

At AlaBali, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data across all of our services: AlaBali (wellness and travel platform), SipTrip (AI trip planner), and Mori (online store, AI receptionist, and omnichannel messaging inbox for businesses).

Information We Collect

Depending on which AlaBali service you use, we may collect:

  • Your name, email address, and profile picture from Google authentication when you sign in
  • Trip preferences, saved places, and chat history when you use SipTrip
  • Customer messages, phone numbers, names, and contact details when businesses use Mori to communicate with their customers via WhatsApp, web widget, email, or social channels

How We Use Your Information

We use your personal information exclusively to provide and improve our services:

  • To authenticate your account and provide secure access
  • To personalize AlaBali and SipTrip recommendations based on your preferences
  • To enable businesses using Mori to send and receive messages with their customers
  • To improve service quality and communicate important account updates

Data Storage & Security

Your information is stored securely using industry-standard encryption. We work with trusted infrastructure providers including Meta (for WhatsApp Business Platform integration via Mori), Google Cloud, Supabase, and Neon. We retain your data only for as long as your account remains active or as needed to provide our services. Customer message data handled by Mori is retained according to each business's configured retention period.

Your Rights

You have the following rights regarding your personal information:

  • Access: request a copy of the personal data we hold about you
  • Deletion: request that we delete your personal information
  • Opt-out: discontinue using our service at any time

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy here and updating the 'Last Updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

WhatsApp Business Platform & Messaging (Mori)

Mori uses Meta's WhatsApp Business Platform to enable businesses to send and receive messages with their customers. When a customer messages a business through Mori, message content (text, images, attachments) and metadata (phone number, name) are transmitted via Meta's servers per Meta's policies and stored in Mori's systems on behalf of the business operating the account. Each business that uses Mori is the data controller for their customers' messages; AlaBali acts as a data processor. Customers can request deletion or correction of their data by contacting the business they communicated with, or by emailing us directly at the address below.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]